Terms and Conditions Order / Shipping
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Terms of Service
§1 Scope
For the business relationship between BILDNER Verlag GmbH (hereinafter: "BILDNER Verlag") and the customer, the following general terms and conditions apply exclusively in the version valid at the time of the order. BILDNER Verlag does not recognize any deviating, supplementary or contradicting conditions of the customer as part of the contract, unless BILDNER Verlag has expressly agreed to their validity in writing.
§2 Conclusion of Contract
Your order from BILDNER Verlag is made by clicking the "order with obligation to pay" button and represents an offer to us to conclude a purchase contract.
If you place an order at www.bildner-verlag.de (www.bildnerverlag.de), we will send you an e-mail confirming that we have received your order and containing its details (order confirmation). This order confirmation does not represent an acceptance of your offer, but is only intended to inform you that we have received your order. The purchase contract is only concluded when the ordered product is shipped.
The website www.bildner-verlag.de (www.bildnerverlag.de) offers to order products from other, external providers, which are linked accordingly on the order pages. The contractual partner is then not BILDNER Verlag, the conditions that have been agreed with the respective external provider apply accordingly. BILDNER Verlag does not offer any products for sale to minors. All products of the BILDNER Verlag can only be bought by fully legally competent persons within the meaning of the BGB.
Please note that we only sell all products in normal household quantities. This relates both to the number of products ordered and to placing several orders for the same product, in which the individual orders include a quantity that is normal for a household.
§3 Reservation of Unavailability
BILDNER Verlag reserves the right to refrain from executing the order if the goods ordered are not in stock and they are also not available from the relevant supplier. In this case, BILDNER Verlag will inform you immediately and reimburse you immediately for any purchase price that has already been paid.
The above reservation only applies in the event that we are not responsible for the non-delivery.
§4 Prices
The prices given are final prices in euros. They include VAT. The price quotation serves exclusively as non-binding information for the customer.
Please note that the CHF prices are the recommended retail price.
§5 Shipping and Shipping Costs
End Customers
We deliver our products to end customers (final customers) free of charge for orders over € 15 in Germany and Austria.
Germany: 2.90 €
Austria: 4.90 €
Worldwide: 12.90 €
Reseller
We deliver to affiliated booksellers via KNV book trolleys at the customary conditions (affiliation with the publisher).
For deliveries via parcel service we charge the following shipping costs:
Germany: 6.50 €
Austria: 9.50 €
Worldwide: 12.90 €
Germany, Austria: Free shipping from 100 €
§6 Payment Options and Terms of Payment
We offer PayPal and Amazon Payments as payment options. You can also pay by direct debit or credit card via PayPal without registering.
Unless otherwise agreed, invoices are due for payment within 7 days.
In the case of unjustified deductions and for reminders, we are entitled to charge processing fees.
1. Payment Against Invoice
You can order products from us against invoice. The invoice amount is due upon receipt of the invoice and is payable without deduction. After the payment period has expired, payment default occurs automatically. No further warning is required for this. In the event of a delay in payment, BILDNER Verlag is entitled to charge interest on arrears within the framework of the statutory regulation (§ 288 BGB).
2. Payment with Credit Card
You can also pay for the products you have ordered directly with your credit card. BILDNER Verlag accepts the following cards: Mastercard and Visa.
When paying by credit card, the invoice amount is due immediately.
For payments by credit card, BILDNER Verlag relies on a certified external service provider for secure execution.
Please note the data protection declaration of BILDNER Verlag and the terms of the payment service provider.
§7 Delivery Times
Delivery time within Germany: 1 - 3 days (article exclusively from BILDNER Verlag)
Third-party items around 10-14 days
Delivery time to Austria / Switzerland: 7 - 14 days
Delivery time for other countries: 2 - 4 weeks
§8 Retention of Title
We reserve title to delivered products until the purchase price has been paid in full. In the case of resale, the retention of title extends to the purchase proceeds received.
§9 Right of Withdrawal (13.06.2016)
You can revoke your contract declaration within 14 days without giving reasons in text form or by telephone (e.g. letter, fax, email, telephone).
The period begins with receipt of this instruction in text form, but not before receipt of the goods by the recipient and also not before fulfillment of our information obligations according to Article 246 § 2 in connection with § 1 Paragraph 1 and 2 EGBGB.
Timely dispatch of the cancellation is sufficient to meet the cancellation deadline. The revocation must be sent to: BILDNER Verlag GmbH, Bahnhofstrasse 8, D-94032 Passau, Germany, phone: +49 (0) 851 6700, fax: +49 (0) 851 6624.
Consequences of Cancellation
In the event of an effective revocation, the mutually received services must be returned after 14 days at the latest (Section 357 (1) BGB). If you are unable to return the goods received to us or only partially or only in a deteriorated condition, you will have to compensate us for the value.
Unfortunately, the purchase price cannot be reimbursed in all cases using the same means of payment. We therefore reserve the right to make the reimbursement using another means of payment.
We reserve the right to withhold the repayment until we receive the goods back or you have at least proven that they have been sent (right of retention).
You only have to pay compensation for the deterioration of the item if the deterioration is due to handling of the item that goes beyond the examination of the properties and functionality. "Checking the properties and functionality" means testing and trying out the respective goods, as is possible and customary in a shop.
Goods that can be sent by parcel post are to be returned in suitable packaging at our risk. The return costs must be borne by you.
Please return and deliver goods exclusively to:
Logistikcenter BILDNER Verlag GmbH
Thann 13
94036 Passau
Germany
End of revocation.
§10 Complaints
We accept complaints and complaints at the contact address given. If a book is no longer available, the retail price will be refunded.
Products that show a defect can be exchanged for flawless copies within the legally prescribed period, subject to availability. The customer is obliged to return the defective product immediately after becoming aware of the defect at our expense.
If you have any questions, please contact BILDNER Verlag GmbH, Bahnhofstrasse 8, 94032 Passau, Germany, phone: +49 (0) 851 6700, fax: +49 (0) 851 6624.
§11 Liability
BILDNER Verlag has unlimited liability insofar as the cause of the damage is based on intent or gross negligence.
Furthermore, the BILDNER Verlag is liable for the slightly negligent breach of essential obligations, the breach of which endangers the achievement of the purpose of the contract, or the breach of obligations, the fulfillment of which makes the proper execution of the contract possible and on whose compliance you regularly rely.
However, BILDNER Verlag is only liable for the foreseeable damage typical of the contract, not for the slightly negligent breach of obligations other than those mentioned in the preceding sentences. Liability under the Product Liability Act remains unaffected.
§12 Subscriptions and Continuations
When ordering a current title at a continuation price, the customer agrees to automatically purchase all subsequent volumes of the corresponding series / work.
When the next volume appears, he will receive this book directly by mail at a discounted sequel price.
Termination of continuation payments can be made at any time. They apply to the next available edition.
Retrospective orders for books in a series / work that are already available can only be delivered at the continuation price if all available titles in this continuation are removed.
Questions and orders should best be clarified and ordered by telephone with the BILDNER Verlag customer service on +49 (0) 851 6700.
When ordering a trial subscription to one of our magazines, the customer will usually receive a free issue of the desired magazine sent to them. The letter enclosed with the booklet provides information on current prices and subscription conditions. If the trial subscription is not contradicted in writing within four weeks, the paid subscription begins with the then valid issue of the magazine.
The set cancellation deadlines apply to the cancellation of magazines, which can be found in the imprint of the respective magazine.
§13 Privacy
BILDNER Verlag undertakes not to pass on customer data to third parties, unless this is necessary for the execution of the order. Please also note our data protection declaration for further information.
§14 Online Dispute Resolution
The EU Commission will soon provide an online platform for online dispute resolution (OS platform). This OS platform is currently not available. We will publish the link here as soon as the OS platform is available.
$15 Fulfillment and Jurisdiction
The place of performance and place of jurisdiction for merchants and legal entities is Passau, unless otherwise stipulated by law.
§16 Applicable Law
The law of the Federal Republic of Germany applies to the exclusion of the UN sales law.
§17 Contact Address
BILDNER Verlag GmbH, Verwaltung, Bahnhofstraße 8, 94032 Passau, Germany
phone: +49 (0) 851 6700, fax: +49 (0) 851 6624
(Faxes to the numbers of other departments do not effectively set deadlines in motion!)